A responsible and eco-citizen player in the field of housing, Immobilière Atlantic Aménagement is taking concrete action to create a more inclusive and accessible society for people with disabilities. In this context, the company has chosen to surround itself with committed partners in order to offer communication facilities adapted to all its tenants.
Objective: Improve the reception and support of tenants with disabilities with communication that is accessible to all.
Accompanied by the HandiCaPZéro association, Immobilière Atlantic Aménagement offers, at no extra cost, all the documents necessary for the blind, partially sighted or more broadly those incapable of reading, in the format of their choice: Braille, enlarged characters or audio. This new service, which is a first in the social housing sector, is offered to all tenants in its facilities in New Aquitaine: Charente-Maritime, Deux-Sèvres, Vienne and Gironde.
From the moment the tenant enters the apartment until they leave, they benefit from an adaptation of each document provided by Immobilière Atlantic Aménagement: rental contract, welcome booklet, letters (due date notice, regulation of charges...) information guides (maintenance and repair, rental charges...).
Thanks to the Acceo solution, deaf and hearing-impaired people can easily communicate with Immobilière Atlantic Aménagement's customer relations department both in branches and by telephone.
For tenants, all you need is an internet connection to use the free Acceo application, available on computer, tablet and smartphone.
During the call or the face-to-face appointment, an Acceo agent is in charge of transcribing the speaker's comments in real time for deaf or hearing-impaired people who speak orally and need a written response. For people who speak French Sign Language (LSF), French/LSF video interpreters are also available.
Since building custodians are often the first point of contact to which tenants are directed, they have also been trained to use the application downloaded to their business smartphone.
As the Internet is an increasingly important means of communication and information, Immobilière Atlantic Aménagement has chosen to equip its website with Facil'Iti, a solution that has been widely rewarded with numerous awards since 2016. The concept aims to propose a series of settings adapting the display of the atlantic-amenagement.com site, according to the motor, visual and cognitive needs, in a desire to make access to the web equal for all. In this way, every Internet user who encounters difficulties on the Internet can benefit from better accessibility to the site by activating one or more settings according to their needs.
Modalidad “More than a roof” – supporting communities of equal opportunities
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